We are committed to protecting the privacy and security of the personal information we collect. We have implemented measures to comply with our obligations under the Privacy Act 2020, including the Health Information Privacy Code 2020. This section explains how we may collect and use personal information.
We collect personal information primarily to enable us to provide insurance benefits and related services. If the information provided to us is not accurate or complete, we may not be able to provide an accurate quote, or provide benefits for the requested insurance or related services.
The personal information we hold will depend on whether someone is an insured person or a recognised provider and which services they have used. Information may include:
We may collect personal information directly, in person or by phone or internet (including through the 'your AA Health Insurance account' portal) when someone:
The information we collect is used to:
If we use personal information for direct marketing or research purposes, we will do so in accordance with the Privacy Act 2020 including the Health Information Privacy Code 2020 and any electronic marketing or research correspondence sent to an individual will give them the opportunity to “opt out” of receiving any further marketing or research correspondence.
In providing our services and using personal information in accordance with this Policy, we may collect information from or disclose a person’s personal information to:
Each policyowner and insured person authorises the collection of this information from and the disclosure of personal information to such parties for the purposes set out above.
We may also be required to disclose an insured person’s personal information to other individuals on their policy, or to individuals to whom the insured person has granted authority to act on their behalf. At the time of joining AA Health Insurance, the person applying for the policy authorises us to share information with other individuals on the policy. For example, this means we may make the policyowner aware of the details of all benefits and services claimed on the policy.
Personal information may be disclosed to third parties overseas where those parties are one of the parties listed above.
We will not disclose an insured person’s personal information to anyone, other than as above, unless:
Any person who we hold information about has a right to access, and request correction of, their personal information.
You can request details of your personal information by contacting us at 0800 758 758, or by emailing us at [email protected]
The accuracy of personal information is important to us. We will take reasonable steps to ensure that personal information is accurate, complete and up-to-date. We rely on persons who have a relationship with nib to advise of any changes to their contact details and any other personal information. Where possible please provide an email address. If a person believes that any personal information we hold is not accurate, complete or up-to-date, the person should contact us immediately.
We take all reasonable steps to ensure personal information is kept secure. We protect the privacy and security of the personal information we hold through the use of encryption, security access, firewalls and computer security systems. We have physical, electronic and procedural safeguards to protect your personal information which is held by us, and access to information stored electronically is restricted to staff whose positions require access to this. We may also use third party data storage providers and servers to store your personal information.
Personal information is collected and held by nib nz limited, 48 Shortland Street, Auckland.